Troubleshooting


No Sound When Playing a QuickScore Elite Score

This can result from any number of causes. First, make sure you have selected the appropriate MIDI output driver in the MIDI Setup dialog, available from the Options menu. Also make sure that the MIDI Enabled option is checked in the Options menu.

If the MIDI output driver you have selected in the MIDI Setup dialog does not produce sound, try selecting the Midi Mapper. If QuickScore Elite now plays, the output driver you first selected or the hardware it controls is not set up correctly. If you can not get sound with the Midi Mapper, close QuickScore Elite and open the Media Player (available in the accessories folder under the Windows Program Manager. Select Open from the File menu and open a MIDI file (try canyon.mid which comes with Windows.) Click on the Play button to play the file. If you hear no sound, you do not have a MIDI driver or its hardware correctly set up yet.

In the Windows Drivers applet (in the Control Panel), make sure the proper drivers for your equipment are installed. Another potential snag is related to special parameters that may be required when the driver is loaded. For example, if the default settings for your sound device's I/O address, IRQ number, or DMA channel have been changed, the driver will not load properly.

Next, make sure all your connections are in place. If you're using an internal sound card, make sure that it's installed properly. It may not be seated firmly in its card slot, and the audio connection may not be in place.

If you're using a MIDI interface and an external sound source, check the audio connections. Make sure the audio output from the sound source is connected to the input of your sound system, whether it's a home stereo or a professional PA system. If you're using a mixing board or amplifier, check whether everything is turned on and whether the levels are at an audible setting. Make sure your audio cables are functioning properly by connecting them to a sound source you know is working, and verify that the sound source itself is functioning properly.

If you're using a MIDI interface and an external sound source, check your MIDI connections. You should have MIDI cables connected from the MIDI out port of your MIDI interface to the MIDI in port of your sound source. Check the MIDI cables with another MIDI controller and sound source to make sure they're not defective.

Still can't figure it out? Check out the troubleshooting MIDI connections page.

Musical Symbols Appear as Text on the Screen

This will happen if the Mozart font is not properly installed.

This may occur if you ran the installation from an account without administrator privileges. If this is the case, change to an account with administrator privileges and rerun the installation.

You can also install the Mozart font yourself. From the Windows Start Menu, choose the Control Panel, and run Fonts. Choose Install New Font from the File menu. On Windows Vista you may have to press the ALT key for the menu to appear. Go to the directory where you've installed QuickScore in the Directories list box and find the Mozart font in the List of Fonts list box. Click on the Mozart font and then click on OK. You will have to reboot Windows before you can use the Mozart font in QuickScore Elite. For more information about installing fonts see your Windows User's Guide.

If you cannot find the Mozart font, download it here.

No Sound with Patch Caching Sound Cards

If you are using a sound card that uses patch caching such as the Gravis Ultrasound, you may not get any sounds when you first enter notes into QuickScore Elite. The easiest way to remedy this is to make sure Patch Caching is checked in the Options menu and that you have selected a program for each of your tracks in the Program section in the Track Sheet.

Recording from MIDI doesn't work

First, make sure that you have selected the MIDI In driver for your sound card in QuickScore's MIDI In drop-down list box in the MIDI Setup dialog (available under the Options menu).

If a MIDI In driver doesn't exist in QuickScore's MIDI In box, you will have to install one. There should be one that came with the sound card.

If you still can't record, check that your cables are all attached correctly and that your synth is sending MIDI signals from its MIDI out. Remember that the MIDI out from your synth should go to the MIDI in of your sound card. If you can send MIDI from QuickScore to your synth and the synth plays correctly, the MIDI cables are most likely correctly attached.

If your MIDI In driver exists and is selected in QuickScore's MIDI In box and you still can't record, make sure that the driver is properly installed. This means that the port address for the driver and the IRQ number (or interrupt number) for the driver correspond to what is physically set on your sound card. You will have to examine the driver itself in the Windows control panel and check your sound card documentation to find this out.

If you can send MIDI out to your keyboard this generally means that the port address is correct since the input and output drivers generally use the same port address. If you still can't record, the problem probably is coming from the IRQ not being set up correctly.

If you are sure that the address and IRQ are the same on the driver and the sound card and you still can't record, the likely cause is that another card in your system is using the same IRQ as your sound card. To be able to record you will have to discover the conflict and resolve it.

Still can't figure it out? Check out the troubleshooting MIDI connections page.

Triplets and Other Durations Don't Display Properly

If your display quantization is not set to a triplet value, triplets won't be properly displayed. Similarly, if your display quantization is set to a value greater than the durations you are trying to display, these smaller durations won't be displayed properly. You can set the display quantization from the Display Bar, Display Track or Display Score dialogs.

Eighth Notes Display as Quarter Notes and/or Rests do not Appear

This will occur when the Extend Isolated Notes display option is set to Yes. When this is the case, all notes will extend in duration to the beginning of the next note, or to the beginning of the next beat, whichever is first. This makes notes appear longer than they actually are and eliminates rests. To make notes display exactly as written, set Extend Isolated Notes to No in the Display Score, Display Track or Display Bar dialog.

When Selecting Objects No Menu Appears or Only the Stretch Time Dialog Appears

This can occur in the Score Editor if you are trying to select one type of object and the object type palette is set to something else. To fix this, make sure you select the proper object in the object type palette. It can also happen in the Score Editor or other editors if there are no objects included in your selection.

Incorrect Objects are Entered

This can occur in the Score Editor if you are trying to enter one type of object and the object type palette is set to something else. For example, if you try to enter text and symbols are entered instead, you have the wrong object selected in the object type palette. To fix this, make sure you select the proper object in the object type palette.

Notes or other Objects Don't Erase In the Score Editor

First make sure that the correct object palette is selected. Try to select the object by double clicking on it. If this does not work, try selecting the object by dragging a box around it with the mouse. If the object is still not selected, the object may have been entered on a different track from the one you are editing. To check this, select single track mode and see if the object still appears. If the object has disappeared, it means it is on a different track. Look at your other tracks in single track mode until you see the object you want to erase. (It will appear either above or below the staff, so that in full score mode it appears on a different track.) Now select the object and erase it.

Can't Insert Quarter Notes on Eighth Note Boundaries

In the Note Entry Options dialog, available from the Options menu, change the Maximum Step Value to an Eighth note.

Lyrics Don't Align With Notes

If you are getting unexpected results trying to align lyrics with notes, it may be because your notes are not quantized. Lyrics are not quantized when they are displayed, so they won't line up with unquantized notes that are displayed quantized on the screen. To remedy this, make sure the notes you are trying to match with lyrics are physically quantized to the same value as the display quantization.

Fader Motions are Jerky in the Mixer

When you are using the Mixer, it is a good idea to disable scrolling the display while playing. Otherwise the fader motions may become jerky while the windows are being redrawn. To disable scrolling, you can set the Options menu item Scroll While Playing to off.

QuickScore has forgotten the settings for MIDI In and MIDI Out

Windows may have lost track of QuickScore's settings. The settings are in WIN.INI in the WINDOWS directory. Look for the following entry in WIN.INI:

[QuickScoreElite]
Dir=C:\QSEWIN

where C:\QSEWIN is the directory where you've installed QuickScore Elite. If this entry missing or incorrect, make sure that it exists and is correct. You'll have to restart Windows before the changes you make here take effect.

Timing Problems While Recording in Real Time (QSE 5.1 only)

Download the latest version of the QuickScore Elite 5.1 MIDI driver.

The Start Time of a Recording Can't be Controlled When Syncing to an External Clock (QSE 5.1 only)

Download the latest version of the QuickScore Elite 5.1 MIDI driver. When recording while syncing to an external clock with the new driver, be sure to set the countin to 0 beats.

Repeated Passages are Mute on the Second Pass (QSE Level II version 6.0 only)

Download the latest version of the QuickScore Elite Level II version 6.0 MIDI driver.

Printing Recommendations

When using HP Laserjet or Deskjet Windows printer drivers, select "Print TrueType as Graphics" if it is available in the Print Setup dialog. This will ensure that symbols at the far right of the page print properly.

If you are using a Deskjet 500 or 540 printer and you are having problems with your regular printer driver, use the generic Deskjet Windows printer driver.

Keyboard Commands Do Not Work Properly

You probably have Caps Lock on. This will interfere with some of the keyboard commands. Turning Caps Lock off will probably take care of the problem.

The Block Editing Keys Don't Work

The block start and block end keys used in the Score Editor have been changed from 's' and 'f' to 'S' and 'F'. This accommodates the use of 's' and 'm' for soloing and muting the current track in all editors. This is different from QuickScore Professional.


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